Newport Beach Pilots AI Assistant Built for Local Government with Madison AI

The City of Newport Beach, California, has enlisted Madison AI to pilot an artificial intelligence (AI) assistant specifically designed to refine local government operations.

This collaboration allows the City to explore how purpose-built AI can securely and efficiently support staff in managing their workflows.

"All cities face operational challenges that require tools built for their unique needs. With Madison AI, we have an assistant that understands local government processes, helps reduce repetitive tasks, and allows our teams to focus on delivering services to residents.

We’re excited that this pilot gives us a practical way to explore AI in a controlled, secure environment tailored to our work."

Avery Maglinti, Information Technology Manager

The AI assistant will support multiple departments by analyzing municipal documents, retrieving data from decades of records, and providing custom staff report outputs tailored to the City’s template and style.

Created only from the City’s data and records, Madison AI ensures Newport Beach retains full ownership and privacy of its data.

“Too often, AI tools are designed for general use and don’t meet the strict operational and security standards required by cities.

We’re excited to provide a solution built specifically for local government, allowing teams like Newport Beach a way to enhance efficiency without compromising compliance or control.”

Erica Olsen, CEO, Madison AI

About the City of Newport Beach, California

Newport Beach is a scenic city of approximately 85,000 residents, known for its beaches, harbor, and thriving cultural and business communities. With diverse neighborhoods and a strong focus on quality of life, the City combines a vibrant coastal lifestyle with a commitment to effective local governance and community services.

About Madison AI

Madison AI is the AI engine for local government. Using enterprise data and systems of record, Madison AI’s suite of purpose-built artificial intelligence assistants is designed to support the primary internal functions of local government.

These include assistants for the Office of the City Manager, Community Development, Procurement, and related operational areas. Madison AI acceleratesadministrative tasks, such as preparing staff reports, generating zoning verification letters, and drafting requests for proposals, using the agency’s own enterprise data to ensure accuracy and reliability.

Co-founded by Washoe County and trusted by nearly 50 local governments, Madison AI supports public-sector staff by reducing administrative workload and enabling teams to direct more time to serving their communities.

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